Returns & Refund Policy
At Okumé, we offer refunds / credits on all full priced purchases up to 14 days after receipt of goods.
Items must be returned new, unused and include the dustbag and all tags / card inserts.
We do not offer free returns at this time.
Please send us an email at returns@okume.com.au to notify us of your return.
We will process refunds within 3 business days of receipt of your package.
We recommend posting with a trackable service as Okumé does not take any responsibility for lost packages being returned.
Please post items(s) to: 40-44 Bottlebrush Drive, Jimboomba, QLD, 4280, Australia.
If you’ve opted for a refund, it will be issued within 3 business days of us receiving your returned item/s. We will send you a confirmation email once your refund* has been finalised.
*refunds may take up to 2 business days to appear in your account depending on your method of payment.